TERMS & CONDITIONS
TERMS & CONDITIONS
Last Updated: October 6, 2026
Queen SNOWWORKS LLC, d/b/a Queen Surf Co.
Website: queensurfco.com
Email: contact@queensurfco.com
Phone: (847) 643-6564
These Terms & Conditions ("Terms") are a binding agreement between you and Queen SNOWWORKS LLC, a Utah limited liability company doing business as Queen Surf Co. ("Queen Surf," "Queen Surf Co.," "we," "us," or "our"). Every reference to Queen Surf in these Terms means Queen SNOWWORKS LLC, including when it operates under the Queen Surf Co. name. All Products sold under the Queen Surf Co. name are sold by Queen SNOWWORKS LLC.
These Terms govern your use of queensurfco.com, our online store, product information, and related services, and your purchase, installation, and use of any Queen Surf Product.
Products
Queen Surf currently offers:
Universal Solid Pad
Universal Split Pad
Surf Leash
"Products" means these items and any other product, part, accessory, replacement component, apparel, prototype, or demo item that Queen Surf sells, provides, or makes available, now or in the future. This applies whether the Product was purchased from Queen Surf, purchased from an authorized dealer, or received from another person.
Who These Terms Apply To
These Terms apply to everyone who purchases, receives, installs, uses, tests, or demos a Queen Surf Product, and to everyone who uses our website. By doing any of these things, you agree to these Terms. If you do not agree, do not use our website and do not purchase, install, test, demo, or use any Queen Surf Product.
If you give, lend, sell, or otherwise transfer a Product to another person, you agree to provide them with these Terms, or direct them to queensurfco.com/terms-conditions, before they use the Product.
These Terms include important language about product risk, assumption of risk, warranty limitations, release of claims, indemnification, limitation of liability, and binding arbitration. Please read them carefully.
1. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase Products from Queen Surf. If you are under 18, you may use our website or Products only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf.
We reserve the right to refuse service, cancel orders, restrict access, or discontinue services at our discretion. This includes cases where we believe a customer has violated these Terms, abused our policies, created risk, or attempted fraud.
2. Product Risk and Assumption of Risk
Snowboarding, splitboarding, powsurfing, bindingless riding, backcountry travel, avalanche terrain travel, bootpacking, and related mountain activities are inherently dangerous. They may result in serious injury, paralysis, death, property damage, or other loss.
Risks include, but are not limited to:
falls, collisions, impacts, and loss of control;
avalanches, tree wells, terrain traps, cliffs, rocks, trees, ice, variable snow, and hidden obstacles;
weather exposure, hypothermia, frostbite, fatigue, poor visibility, and navigation errors;
equipment malfunction, improper setup, improper installation, misuse, wear, third-party incompatibility, rider error, and changing field conditions;
runaway boards and injury to other people;
injury or death caused by other people, rescue delays, or lack of medical care.
By purchasing, installing, testing, demoing, or using any Queen Surf Product, you knowingly and voluntarily assume all risks associated with the Product and the activity in which it is used. This applies whether those risks are known or unknown, foreseeable or unforeseeable, inherent or equipment-related, to the fullest extent permitted by law.
Queen Surf Products are traction pads and riding accessories. They are not safety devices. No Queen Surf Product can eliminate the risks of snowboarding, splitboarding, powsurfing, backcountry travel, avalanche exposure, falls, impacts, equipment failure, improper installation, or user error.
3. Bindingless Riding, Leash, Backcountry, and Avalanche Disclaimer
Queen Surf traction pads allow riders to use standard snowboards or splitboards in a bindingless, pow-surf style. Bindingless riding carries added risk because your boots are not mechanically attached to the board. That can increase the chance of board separation, loss of control, runaway equipment, collision, injury to you, or injury to others.
The Queen Surf Leash is intended to reduce the chance of a runaway board. It is not a safety device and does not guarantee that your board will stay with you. A leash can fail, detach, or break. A leash that connects you to your board can also create additional hazards in some situations, including avalanches, tree wells, and terrain traps. You are solely responsible for deciding whether and when to wear a leash, for following resort and area leash rules, and for inspecting your leash before every use.
Queen Surf Products are not avalanche safety equipment. They do not predict, prevent, detect, or protect against avalanches, burial, trauma, hypothermia, or backcountry emergencies. You are solely responsible for your avalanche education, rescue equipment, terrain decisions, weather and snowpack evaluation, partner selection, and knowing when not to enter hazardous terrain.
You are solely responsible for deciding whether a Product, terrain, condition, and riding style are appropriate for your ability, setup, and risk tolerance.
4. Installation, Compatibility, Inspection, and Use
Queen Surf Products require correct installation, compatible equipment, proper adjustment, regular inspection, and ongoing maintenance. Improper installation or use can cause poor performance, product failure, loss of control, serious injury, death, or property damage.
Before each use, inspect your Product and full setup, including pads, traction surfaces, inserts, mounting interfaces, fasteners, hardware, board interfaces, the leash, and leash attachment points.
Do not use any Product that appears damaged, excessively worn, loose, altered, improperly installed, incompatible, or unsafe.
You are responsible for:
reading and following all installation instructions, warnings, and product guides;
using correct tools, torque, fasteners, mounting patterns, and compatible equipment;
confirming compatibility with your board, splitboard, inserts, and hardware;
replacing worn, damaged, missing, or compromised parts before use;
seeking help from a qualified technician or professional shop when needed;
stopping use immediately if a Product shows cracking, loosening, abnormal wear, peeling, delamination, stripped threads, hardware loss, fraying, malfunction, instability, or compromised performance.
Website content, product pages, videos, emails, manuals, and guides are for general information only. They are not professional safety advice, avalanche advice, guiding advice, medical advice, legal advice, engineering certification, or a substitute for qualified instruction.
5. Product Testing, Demos, and Prototypes
Queen Surf may conduct or support demos, athlete testing, field testing, prototype testing, beta programs, events, or early-access use. These activities may require separate waivers, releases, or testing agreements.
Prototype, demo, sample, beta, pre-production, and field-test Products may differ from final production Products and may carry added risk or uncertainty. Unless Queen Surf states otherwise in writing, these Products are provided for evaluation only. They may not be resold, rented, commercially used, copied, reverse engineered, modified, or distributed.
By participating in any demo or testing program, you agree that you are participating voluntarily, you understand the risks, you are responsible for your own safety and decisions, and you will stop use immediately if anything appears unsafe.
6. Product Information and Accuracy
We make reasonable efforts to describe Products accurately. We do not guarantee that descriptions, specifications, weights, colors, images, compatibility statements, performance descriptions, availability, prices, or testing statements are complete, current, error-free, or applicable to every user, setup, or condition.
Product appearance, color, finish, texture, hardware, geometry, packaging, and details may vary due to manufacturing changes, supplier changes, prototyping, production updates, display settings, photography, small-batch production, or continuous improvement.
Stated weights, dimensions, performance characteristics, testing results, and compatibility information are approximate unless expressly stated otherwise. Field performance depends on rider ability, installation, setup, terrain, conditions, maintenance, compatible equipment, and use.
If a Product is materially not as described, your sole remedy is to return it in unused condition under our return policy, or to submit a warranty claim if applicable.
7. Orders, Payments, Pre-Orders, and Availability
Placing an order does not guarantee acceptance. We may accept, reject, limit, cancel, or modify any order at our discretion, including due to suspected fraud, pricing errors, inventory issues, shipping restrictions, payment issues, product discontinuation, or risk concerns.
You agree to pay all prices, taxes, shipping charges, handling charges, and other fees shown at checkout. Payments may be processed by third-party payment providers. We are not responsible for third-party payment processor errors, outages, delays, or security incidents, except where required by law.
We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. If a Product is listed at an incorrect price or with incorrect information, we may cancel or refuse the order and issue a refund.
Some Products may be sold as pre-orders, limited releases, small-batch drops, early-access items, or made-to-order Products. Estimated shipping dates are estimates only and may change due to manufacturing, supplier delays, testing, quality control, weather, carrier delays, or other factors. If a delay requires notice or consent under applicable law, we will provide it.
Queen Surf may change, improve, update, discontinue, or limit Products at any time. We do not guarantee that any Product, part, color, size, configuration, or replacement component will remain available indefinitely.
8. Shipping and Delivery
Shipping options, costs, and estimated timelines will be shown at checkout when available. Delivery estimates are not guarantees.
Risk of loss and title for Products pass to you when the Product is delivered to the carrier, unless applicable law requires otherwise. You are responsible for providing accurate shipping information. Except where required by law, we are not responsible for delays, failed deliveries, lost packages, customs delays, duties, import taxes, incorrect addresses, theft after delivery, carrier errors, or weather-related shipping delays.
For international orders, you are responsible for complying with local laws, import rules, taxes, duties, fees, and customs requirements. Some Products may not be available or lawful in all jurisdictions.
9. Returns, Exchanges, and Refunds
Unless otherwise stated on the Product page or at checkout, unused Products may be returned within 30 days of delivery. Returned Products must be unused, uninstalled, undamaged, complete, and in original or appropriate packaging.
We may reject returns or reduce refunds for Products that are used, damaged, incomplete, altered, contaminated, missing parts, or not in resalable condition.
Shipping charges, return shipping, route protection, customs duties, taxes, and handling fees may be non-refundable unless required by law or unless the return is due to our error.
Final-sale, custom, modified, prototype, demo, clearance, used, field-test, or special-order Products may not be returnable unless Queen Surf states otherwise in writing or unless required by law.
Refunds will be issued to the original payment method when possible. Processing times may vary depending on payment providers and banks.
10. Limited Warranty
Queen Surf stands behind its Products, but warranties are limited and subject to exclusions. Full warranty terms are described on our Warranty page and in any Product-specific documentation.
Unless otherwise stated in writing, the Universal Solid Pad and Universal Split Pad are covered by a 1-year limited warranty for the original purchaser, starting on the original purchase date. Coverage for other Products, including the Surf Leash, is as stated on our Warranty page or the Product page.
The limited warranty covers defects in materials or workmanship under normal intended use, subject to inspection and approval by Queen Surf.
The warranty does not cover:
normal wear and tear;
cosmetic damage, scratches, scuffs, dents, fading, discoloration, or finish wear;
damage caused by impact, crashes, falls, misuse, abuse, neglect, improper storage, improper installation, improper maintenance, or incorrect setup;
damage caused by modification, alteration, unauthorized repair, or incompatible third-party components;
damage caused by rocks, rails, trees, terrain features, resort equipment, vehicles, travel, airlines, shipping carriers, or other external forces;
damage from excessive heat, chemicals, solvents, UV exposure, improper cleaning, or environmental exposure beyond normal use;
Products used for rental fleets, commercial demos, institutional programs, or unauthorized resale unless approved in writing;
Products purchased from unauthorized sellers;
counterfeit, stolen, or secondhand Products;
incidental, indirect, special, consequential, or punitive damages.
If Queen Surf determines that a Product is covered by warranty, Queen Surf may, at its sole discretion, repair the Product, replace the Product, provide replacement parts, offer store credit, or issue a refund. To the fullest extent permitted by law, this is your sole and exclusive warranty remedy.
To submit a warranty claim, you may be required to provide your name, email, phone number, order number or proof of purchase, a description of the issue, photos or videos, and any other information Queen Surf reasonably requests.
Do not continue using a Product after submitting a warranty claim unless Queen Surf confirms in writing that continued use is appropriate.
11. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR ANY EXPRESS LIMITED WARRANTY PROVIDED BY QUEEN SURF IN WRITING, THE WEBSITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY LAW, QUEEN SURF DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR PRODUCT INFORMATION.
QUEEN SURF DOES NOT WARRANT THAT A PRODUCT WILL MEET YOUR EXPECTATIONS, BE SUITABLE FOR YOUR SPECIFIC USE, OR PREVENT INJURY, DEATH, EQUIPMENT DAMAGE, LOSS OF CONTROL, RUNAWAY EQUIPMENT, AVALANCHE HARM, OR OTHER LOSS.
Some jurisdictions do not allow limitations on implied warranties, so some limitations may not apply to you.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, QUEEN SNOWWORKS LLC D/B/A QUEEN SURF CO., ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, INTERNS, AGENTS, AFFILIATES, ATHLETES, AMBASSADORS, SUPPLIERS, MANUFACTURERS, SERVICE PROVIDERS, RETAILERS, DISTRIBUTORS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF BUSINESS; LOSS OF GOODWILL; LOSS OF DATA; LOSS OF USE; EQUIPMENT DAMAGE; TRAVEL COSTS; LOST TIME; LOST OPPORTUNITY; RESCUE COSTS; MEDICAL COSTS; PERSONAL INJURY; DEATH; PROPERTY DAMAGE; OR OTHER LOSSES ARISING OUT OF OR RELATED TO THE WEBSITE, SERVICES, PRODUCTS, INSTALLATION, USE, MISUSE, DEMOS, FIELD TESTING, PRODUCT INFORMATION, DELAYS, SHIPPING, WARRANTY CLAIMS, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY.
TO THE FULLEST EXTENT PERMITTED BY LAW, QUEEN SURF'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO QUEEN SURF FOR THE PRODUCT GIVING RISE TO THE CLAIM DURING THE 6 MONTHS BEFORE THE CLAIM AROSE; OR (B) $100.
Some jurisdictions do not allow certain exclusions or limitations of liability, including for personal injury caused by certain conduct. In those jurisdictions, Queen Surf's liability will be limited to the maximum extent permitted by law.
13. Release of Claims
To the fullest extent permitted by law, you release Queen SNOWWORKS LLC d/b/a Queen Surf Co. and its owners, members, managers, officers, directors, employees, contractors, interns, agents, affiliates, athletes, ambassadors, suppliers, manufacturers, service providers, retailers, distributors, and partners from any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses arising out of or related to:
your access to or use of the website;
your purchase, installation, inspection, maintenance, demo, testing, field use, misuse, or modification of any Product;
your participation in snowboarding, splitboarding, powsurfing, bindingless riding, backcountry travel, avalanche terrain travel, demos, field tests, events, or related activities;
your failure to follow instructions, warnings, laws, resort rules, avalanche guidance, or safe practices;
third-party products, services, websites, carriers, payment processors, retailers, installers, technicians, or partners.
If you are a California resident, you waive California Civil Code Section 1542 to the fullest extent permitted by law. If you reside in another jurisdiction, you waive any comparable law, rule, or doctrine to the fullest extent permitted by law.
14. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Queen SNOWWORKS LLC d/b/a Queen Surf Co. and its owners, members, managers, officers, directors, employees, contractors, interns, agents, affiliates, athletes, ambassadors, suppliers, manufacturers, service providers, retailers, distributors, and partners from and against any claims, demands, actions, losses, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
your use or misuse of the website or Products;
your installation, modification, maintenance, inspection, testing, demoing, resale, rental, or transfer of Products, including any transfer without providing these Terms;
your violation of these Terms;
your violation of any law, regulation, rule, resort policy, or third-party right;
your reviews, photos, videos, posts, feedback, submissions, or communications;
your negligence, misconduct, or assumption of risk;
injury, death, or property damage involving you, your equipment, your use of Products, or your conduct.
Queen Surf reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with Queen Surf's defense.
15. Intellectual Property and Submissions
All website content, product names, Product designs, photos, videos, copy, logos, graphics, drawings, CAD-related visuals, renderings, specifications, trademarks, trade dress, trade names, patents, patent-pending inventions, product configurations, and related materials are owned by Queen SNOWWORKS LLC or its licensors and are protected by law.
Queen Surf, Queen Surf Co., Queen SNOWWORKS, QSW, Surf Series, Monarch, Monarch Grip Technology, and related names, marks, designs, logos, and trade dress are owned or used by Queen SNOWWORKS LLC. You may not use, copy, reproduce, modify, distribute, display, sell, reverse engineer, scrape, imitate, or create derivative works from Queen Surf intellectual property without prior written permission.
If you submit reviews, comments, testimonials, photos, videos, feedback, suggestions, ideas, field-test notes, or other content to Queen Surf, you represent that you have the right to provide it and that it does not violate any law or third-party right.
By providing content or submissions, you grant Queen Surf a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, display, publish, edit, adapt, distribute, and otherwise use that content for any lawful purpose, including marketing, product development, social media, website use, advertising, customer support, warranty review, and business operations.
Do not send confidential information, proprietary designs, inventions, product ideas, technical concepts, or business proposals unless Queen Surf has specifically requested them under a separate written agreement.
16. Third-Party Services
Our website may link to or use third-party websites, platforms, payment processors, carriers, social media platforms, retailers, dealers, installers, athletes, event partners, or other third parties. Queen Surf does not control and is not responsible for third-party content, policies, products, services, statements, or practices.
Your interactions with third parties are solely between you and the third party. Queen Surf is not responsible for any loss, injury, damage, delay, defect, dispute, or claim arising from third-party products, services, websites, retailers, carriers, installers, technicians, events, or platforms.
17. Privacy and Electronic Communications
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using the website, you acknowledge that our Privacy Policy is incorporated into these Terms by reference.
By using the website, purchasing Products, submitting forms, or contacting Queen Surf electronically, you consent to receive communications from us electronically. These include emails, notices, order confirmations, shipping updates, warranty communications, product updates, legal notices, and policy updates.
You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by law.
18. Retail, Wholesale, Dealer, Athlete, and Ambassador Sales
Retail, wholesale, dealer, athlete, ambassador, employee, pro-form, collaboration, demo, or discounted purchases may be subject to additional written terms. Unless authorized in writing, discounted or special-program Products may not be resold, rented, commercially demoed, transferred for profit, or used outside the stated program.
Queen Surf may revoke access to special pricing, programs, or dealer privileges at any time for abuse, misrepresentation, policy violations, safety concerns, unauthorized resale, or brand misuse.
19. Changes and Termination
We may update, change, suspend, or discontinue the website, Products, content, pricing, policies, or these Terms at any time. The "Last Updated" date indicates the latest version.
Except where prohibited by law, your continued use of the website or Products after changes are posted constitutes acceptance of the updated Terms.
Where permitted by law, we may terminate, suspend, or restrict your access to the website, cancel accounts, remove content, or cancel orders at any time, with or without notice.
Sections that by their nature should survive termination will survive. These include product risk, assumption of risk, warranties, disclaimers, limitation of liability, release, indemnification, intellectual property, dispute resolution, governing law, and general terms.
20. Dispute Resolution, Governing Law, and Venue
Before initiating arbitration or any legal proceeding, you and Queen Surf agree to first attempt to resolve any dispute informally. To start the informal process, email contact@queensurfco.com with the subject line "Legal Dispute Notice." Include your name, contact information, order number if applicable, a description of the dispute, and the relief requested.
To the fullest extent permitted by law, any dispute arising out of or relating to the website, Products, purchases, demos, field testing, these Terms, Product use, Product information, warranties, returns, communications, or your relationship with Queen Surf will be resolved by binding individual arbitration rather than in court. There are two exceptions. Either party may bring an individual claim in small claims court if the claim qualifies. Either party may also seek temporary injunctive relief to protect intellectual property, confidential information, trade secrets, or safety-related interests.
YOU AND QUEEN SURF AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms and any dispute between you and Queen Surf are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration agreement.
For any dispute not subject to arbitration or small claims court, you and Queen Surf agree to the exclusive jurisdiction and venue of the state or federal courts located in Salt Lake County, Utah, unless applicable law requires otherwise.
To the fullest extent permitted by law, any claim or cause of action arising out of or related to the website, Products, purchases, demos, field testing, warranties, returns, communications, or these Terms must be filed within 1 year after the claim arose, or it is permanently barred.
21. Miscellaneous
These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and Queen Surf regarding the website and Products, unless you have a separate written agreement signed by Queen SNOWWORKS LLC.
If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be enforced to the maximum extent permitted by law.
Queen Surf's failure to enforce any provision is not a waiver of its right to do so later.
You may not assign or transfer these Terms without Queen Surf's prior written consent. Queen Surf may assign or transfer these Terms, in whole or in part, without restriction.
Queen Surf will not be liable for delay or failure to perform caused by events beyond its reasonable control. These include natural disasters, weather, labor disruptions, supply chain disruptions, carrier delays, cyber incidents, equipment failure, government action, or other force majeure events.
22. Contact
Questions about these Terms may be directed to:
Queen SNOWWORKS LLC, d/b/a Queen Surf Co.
Email: contact@queensurfco.com
Phone: (847) 643-6564